Jitaa Responsible Gaming

What is Responsible Gaming?

Responsible gaming is a philosophy and practice that ensures betting and gaming remain a safe and sustainable form of entertainment. At jitaa, we believe online gaming should be fun and exciting, never harmful. Our responsible gaming policy is designed to protect you, your family, and your financial wellbeing.

Core principles of responsible gaming

Every player on the jitaa platform must adhere to the following policies:

• Gaming is entertainment, not a source of income: Never view betting as a way to earn money. Consider it only as an entertainment expense.
• Only play what you can afford to lose: Never bet with money needed for essentials like rent, food, or bills.
• Set limits and stick to them: Before you start playing, decide how much money and time you'll spend, and never exceed those limits.
• Don't chase losses: Betting more to try to win back lost money is one of the biggest mistakes. Accept the loss and move on.
• Don't play while drinking or under stress: Never bet when your decision-making ability is impaired.
• Take breaks: Take regular breaks and spend time on activities outside of gaming.
• Protect minors: Keep your account and devices secure so no one under 18 can access them.

Set gaming limits

Jitaa allows you to set various limits to keep your gaming under control:

• Deposit Limits: Set maximum daily, weekly or monthly deposit amounts.
• Loss Limits: Set how much money you can lose within a specific timeframe.
• Bet limit: Limit the maximum amount per bet.
• Session limits: Set a limit on how long you can play at a time.
• Reality Check: Set reminders to review your gaming progress at regular intervals.

Self-Exclusion Options

If you feel your betting habits are becoming problematic, jitaa offers you self-exclusion options:

• Temporary Break: Temporarily suspend your account from 24 hours up to 6 months.
• Permanent self-exclusion: Close your account from a minimum of 6 months to permanently.
• Multi-platform block: We collaborate with other gaming platforms to prevent you from accessing multiple sites.

Once self-exclusion is active, you cannot log in to your account, deposit, or place bets. All marketing communications will stop and your data will be kept secure.

jitaa's Responsible Gaming Tools

We provide various advanced tools and features to keep your gaming under control. These tools are easily accessible in your account settings and can be activated at any time.

1. Reality Check & Time Reminders

It's easy to lose track of how long you've been playing. jitaa's Reality Check feature sends you regular reminders about your playing time and spending. You can set reminder intervals from 15 minutes to 2 hours.

2. Deposit & Spending Limits

The most effective way to keep your spending under control is to set limits in advance. Our system allows you to set daily, weekly and monthly limits:

• Daily deposit limit: from a minimum of BDT 100 to your preferred amount
• Weekly deposit limit: Based on your weekly budget
• Monthly Deposit Limit: For long-term spending control

Once the limit is reached, you cannot deposit again within that period. Requests to increase limits take 24-72 hours to process.

3. Session Time Limits

Long gaming sessions can lead to fatigue and poor decisions. Set session time limits that automatically log you out after a specified period.

4. Loss Limit

Set how much money you're willing to lose. Once your loss limit is reached, you won't be able to bet during that period. This protects you from chasing losses.

5. Cool-Off Period

If you feel you need a break, you can activate a cool-off period for 24 hours, 1 week, 1 month, or longer. Your account will not be accessible during this time.

6. Gaming History Tracking

Download your complete betting history at any time. See how much you've deposited, how much you've bet, how much you've won and lost. This information helps you understand your gaming patterns.

Recognize the signs of problem gambling

Problem gambling is a serious condition that can damage your life, relationships, and financial stability. It's crucial to recognize the signs early and seek help as soon as possible.

Behavioral signs

• Loss of control: You repeatedly try to stop playing but can't
• Privacy: Hide the amount you play from family and friends
• Obsession: Constantly thinking about gambling and planning the next bet
• Trying to escape: Using gaming to escape from problems or negative feelings
• Thrill tolerance: Needing to bet increasingly larger amounts to get the same thrill

Financial signs

• Betting with money meant for essential expenses (rent, food, bills)
• Borrowing money or taking loans to gamble
• Continuously betting to recover lost money (chasing losses)
• Emptying bank accounts or exhausting savings
• Failing to pay bills or falling into debt

Mental & Social Signs

• Anxiety, depression, or mood swings
• Isolation from family and friends
• Declining performance at work or studies
• Guilt, shame or denial about gaming
• About conflicts and broken trust

For family and friends

If someone you know is facing problem gambling, your support and understanding are crucial. Here are some tips on how you can help:

Be compassionate

Remember that problem gambling is a serious mental health issue, not a weakness. Listen and provide support without blaming or judging the person.

Encourage open conversations

Create a safe environment to talk openly about the problem. Try to understand their feelings and challenges.

Encourage seeking professional help

Encourage them to contact a professional counselor or support group. Offer to accompany them if needed.

Avoid providing financial support

Lending money or paying off debts can prolong the problem. Instead, help them connect with a financial advisor.

Take care of yourself

A loved one's problem gambling can also affect you. Take care of your own mental health and well-being, and seek support for yourself if needed.

Underage Protection

Jitaa is strictly prohibited for anyone under 18. We are committed to protecting minors and preventing them from accessing our platform.

Our minor protection measures

• Age verification: All users must verify their age during registration
• KYC process: Government-issued ID verification is mandatory
• Auto-blocking: Underage accounts are immediately suspended and closed
• Parental controls: We support the use of device-level filters and controls

Tips for parents

• Secure your account and devices with strong passwords
• Keep your payment information and cards secure
• Install parental control software
• Talk to your children about the risks of online gambling
• Review their online activity regularly

Our Commitment

Jitaa is strongly committed to responsible gaming and we are continuously improving our policies and practices. Our commitment includes:

Transparency and honesty

We provide clear and honest information about our games, odds, and terms. No hidden fees or misleading promotions.

Player Protection Tools

We provide industry-leading responsible gaming tools and make them easily accessible and usable.

Staff Training

All our staff are trained to identify problem gambling and provide compassionate support.

Research and Development

We support responsible gaming research and collaborate in developing new protection measures.

Industry Collaboration

We work with regulators, charities and other operators to establish higher standards.

Regular review

We regularly review and update our responsible gaming policies and procedures.